Effective Date: 5/1/2025
Welcome to Wander Llama! By accessing or using the Wander Llama platform ("Platform"), you agree to these Terms of Service ("Terms"), which govern your use of our services. If you do not agree to these Terms, please do not use the Platform.
Wander Llama is an online marketplace that connects aspiring travelers with travel planners to create amazing trips. Wander Llama itself does not directly provide travel booking services or sell products. All arrangements and travel plans are between the travelers and planners.
You must be at least 18 years old to use Wander Llama. By using the Platform, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.
To use certain features of the Platform, you must register for an account and provide your name, email address, and payment details (via Stripe). Planners will be paid out via PayPal. You agree to provide accurate and complete information and to update your information as needed. You are responsible for maintaining the confidentiality of your account credentials.
You agree not to:
Travelers pay all fees through Stripe. Once services are adequately delivered by the planner, Wander Llama will pay the planner manually via PayPal.
Planners retain 75% of the fee. Wander Llama charges a 20% platform fee and a 5% payment processing fee on each transaction.
For bookings made outside of the Wander Llama platform, Wander Llama does not collect any commissions.
All content and materials on Wander Llama, including logos, brand assets, text, images, and software, are owned by Wander Llama or its licensors. You agree not to use, reproduce, or distribute this content without prior written consent.
If you submit reviews, images, or other content to the Platform, you grant Wander Llama a non-exclusive, worldwide, royalty-free license to use, display, and promote this content in connection with the Platform and Wander Llama's marketing.
Wander Llama may contain links to third-party websites or services. Wander Llama does not control these sites and is not responsible for their content or practices. Your use of third-party sites is at your own risk.
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Wander Llama is provided "as is" and "as available," without warranties of any kind. We do not guarantee continuous or error-free operation of the Platform and may suspend or discontinue services at any time.
To the fullest extent permitted by law:
You agree to indemnify and hold Wander Llama and its affiliates harmless from any claims, damages, or expenses arising from your use of the Platform or your violation of these Terms.
Wander Llama reserves the right to suspend or terminate your account or access to the Platform at any time, for any reason, without notice or liability.
These Terms are governed by the laws of the State of Delaware and the United States. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive any right to participate in class actions.
By using Wander Llama, you consent to receive electronic communications from us (e.g., notices, updates) via email or the Platform.
If you provide feedback or suggestions, Wander Llama may use it for any purpose without compensation or obligation.
Wander Llama is not responsible for any failure or delay due to events outside of its control, including natural disasters, technical failures, or government actions.
We may update these Terms from time to time. Changes will be effective upon posting. Your continued use of Wander Llama after changes are posted means you accept the new Terms.
These Terms, along with the Privacy Policy, are the entire agreement between you and Wander Llama. If any part of these Terms is found invalid, the rest remains in effect.
For support or legal notices, please contact us at: Hello@wanderllama.co.